Our Policies

Terms of Service

Last updated: Saturday, August 16th, 2025

Welcome to Beam Networks Cloud. These Terms of Service ("Terms") govern your access to and use of our colocation, S3-compatible storage, Virtual Machine (VM), and Managed WordPress hosting services (collectively, the "Services"). By using our Services, you agree to be bound by these Terms, our Acceptable Use Policy, and our Privacy Policy. If you do not agree to these Terms, do not use our Services.

1. Best Effort Service & Uptime Discount Policy

Beam Networks Cloud operates on a "best effort" service model. This means we commit to deploying commercially reasonable efforts to maintain service availability and performance. Given our focus on providing highly affordable and transparent infrastructure, we do not offer Service Level Agreements (SLAs) with specific uptime guarantees typical of higher-cost, enterprise-grade providers.

While we do not guarantee uptime, we are committed to providing a credit if core services experience significant, verifiable downtime:

• Covered Services: This policy applies to your individual paid colocation unit(s), VM instances, S3 storage, and Managed WordPress instances.
• Downtime Measurement: Downtime is exclusively measured by Beam Networks Cloud’s internal monitoring systems for core infrastructure (e.g., power, cooling, internet uplink to our facility). Downtime of individual customer equipment (e.g., your server in colocation, software issues on your VM) or services impacted by your own actions is not covered. Scheduled maintenance will be announced in advance and is not considered downtime.
• Eligibility Threshold (General Services): If an eligible paid service (excluding colocation power) experiences four (4) continuous hours or more of unplanned, verifiable downtime within a single calendar month due to a Beam Networks Cloud core infrastructure failure, you may be eligible for a discount.
• Discount Application (General Services): For every full 24-hour period of cumulative eligible downtime for a specific service in a calendar month, we will apply a credit of up to 90% of that specific service's monthly cost to your next invoice. The maximum discount for any single service in a month is 90% of its monthly cost.
• Colocation Power Outage Discount: For colocation services, if a verifiable power outage to your unit(s) due to Beam Networks Cloud's core infrastructure failure exceeds one (1) continuous hour in a calendar month, you may be eligible for a discount. For every continuous hour of such an outage, a credit of up to 5% of your colocation unit's monthly cost will be applied, up to a maximum of 80% of that specific colocation unit's monthly cost for the month.
• Claim Process: To request a credit, you must submit a support ticket within seven (7) days following the end of the affected calendar month. Please provide details of the service and the observed downtime period. All claims are subject to verification against our internal monitoring logs.
• Sole Remedy: This discount is the sole and exclusive remedy for any service unavailability or performance issues.

2. Account Registration and Eligibility

• You must be at least 18 years old and capable of forming a binding contract.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• Access to our services is limited to individuals and entities not prohibited by U.S. law, including those in sanctioned countries (e.g., China, Iran, Russia, North Korea, etc.) or on restricted entity lists (e.g., OFAC SDN List).
• Beam Networks Cloud reserves the right to refuse or terminate service to anyone, for any reason, at our sole discretion.

3. Billing and Payments

• Services are billed in advance on a recurring basis as per your chosen billing cycle.
• Payments are due promptly on the invoice due date. Invoices unpaid for more than 7 days past their due date are considered delinquent.
• Account Termination for Non-Payment: If an account remains delinquent for more than 7 days, Beam Networks Cloud may, at its sole discretion, suspend or permanently terminate all associated services without further notice.
• Data Deletion on Termination: Upon termination for any reason, all associated data (including VMs, storage contents, backups, etc.) will be permanently and irreversibly deleted. Beam Networks Cloud is not liable for any data loss resulting from service termination due to non-payment or policy violations.
• Collection Efforts: Unpaid balances may be referred to third-party collection agencies or pursued legally. You agree to be responsible for all associated collection fees and legal costs.
• No Chargebacks: You agree not to initiate chargebacks or payment disputes. Such actions may lead to immediate account termination and legal action to recover costs.

4. Colocation Specific Terms

• Power Consumption: Our colocation services include a baseline power allocation intended for standard 1U or 2U server equipment. Power consumption above this baseline, or for equipment deemed to exceed the intended use for your purchased unit size, will be metered and billed at a rate of $0.15 per kWh, payable monthly in addition to your standard colocation fee. Power metering data will be made available to customers via our website or client portal.
• Shipping Responsibilities:
  • Customers are responsible for arranging and covering all shipping costs to send their equipment to our Northern Indiana colocation facility at the beginning of the service term.
  • Customers are also responsible for arranging and covering all shipping costs for the return of their equipment at the end of the service term, regardless of the reason for termination.
  • If Beam Networks Cloud, at its sole discretion, determines that a customer's equipment or its use is unfit for our service (e.g., due to excessive power draw not covered by additional fees, repeated policy violations, or other operational concerns), we reserve the right to terminate the colocation service early. In such cases of early termination due to customer breach of these Terms or our AUP, the customer remains responsible for all return shipping costs from our Northern Indiana facility.
  • Should Beam Networks Cloud initiate early termination of the colocation service for reasons unrelated to customer breach (e.g., discontinuation of the colocation service offering), we will cover the reasonable cost of returning the customer's equipment from our Northern Indiana facility.

5. Price Changes

Beam Networks Cloud reserves the right to modify service pricing at any time. For existing customers, price increases will be communicated via email with advance notice. Your continued use of Services after a price change constitutes acceptance of the new pricing. If you do not agree, you must cancel your service before the new pricing takes effect.

6. Refunds

Refunds are not guaranteed and are issued solely at the discretion of Beam Networks Cloud on a case-by-case basis. Generally, all payments are final and non-refundable, particularly in cases of service termination due to policy violations, non-payment, or a substantial portion of the service period having been used.

7. User Conduct and Responsibilities

• You are solely responsible for all content stored, transmitted, or accessed via your Services.
• You must comply with all applicable U.S. federal, state, and local laws and regulations.
• You are responsible for securing your account credentials and for any activity under your account.
• You agree to use our Services in a manner consistent with our Acceptable Use Policy.

8. Support Policy

Beam Networks Cloud provides support to assist with service-related inquiries and issues. Our support operates on a "best effort" basis for non-critical issues, meaning we prioritize and address them as efficiently as possible without specific response time guarantees.

• Critical Issues: For critical issues, particularly those impacting core services (e.g., a power outage impacting your colocated gear, or a VM node failure) that are reasonably determined to be caused by Beam Networks Cloud's error or infrastructure, we commit to responding and initiating troubleshooting within eight (8) hours of receiving your notification.
• Discretionary Charges: We reserve the right to charge for support if, in our sole discretion, a customer's support requests are deemed to be frequently time-wasting, excessive, or fall outside the scope of reasonable best-effort assistance. Such charges will be communicated to the customer prior to their application.
• Scope of Support: Our support covers issues directly related to the functionality and availability of Beam Networks Cloud's infrastructure and services. It does not extend to troubleshooting software configured within your VMs, issues with your own colocated equipment (beyond basic remote hands requests), or general IT support for your internal operations, unless specifically agreed upon.

9. Disclaimers and Limitation of Liability

Services are provided "as is" and "as available" without warranties of any kind, express or implied. Beam Networks Cloud does not warrant that Services will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by law, Beam Networks Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; or (d) unauthorized access, use, or alteration of your transmissions or content.

Our total liability for any claim arising out of or relating to these Terms or your use of the Services will not exceed the amount you paid us for the Services in the six (6) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Beam Networks Cloud, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Services; (b) your violation of any term of these Terms or the Acceptable Use Policy; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your content caused damage to a third party.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved in a court of competent jurisdiction within the United States.

12. Changes to Terms

Beam Networks Cloud reserves the right to modify these Terms at any time. We will post changes on this page and update the "Last updated" date. Your continued use of the Services after any modification constitutes your acceptance of the revised Terms.

Acceptable Use Policy

Last updated: Saturday, August 16th, 2025

This Acceptable Use Policy ("AUP") outlines the prohibited activities for all services provided by Beam Networks Cloud. Compliance with this AUP is mandatory. Violations may result in immediate service suspension or termination without refund.

1. Prohibited Activities

You agree not to use our Services for any illegal, harmful, or abusive activities, including but not limited to:

• Illegal Content/Activities: Hosting, distributing, or promoting any content or engaging in activities that are illegal under U.S. federal, state, or local laws. This includes, but is not limited to, child exploitation, terrorism, controlled substances, and copyright infringement.
• Harmful or Malicious Activities:
  • Engaging in hacking, phishing, fraud, malware distribution, or any activity that compromises the security or integrity of networks, systems, or data.
  • Launching or participating in Distributed Denial-of-Service (DDoS) attacks, botnets, or any form of network abuse against any entity.
  • Bruteforce attempts against any Beam Networks Cloud infrastructure (e.g., login portals, APIs, our network devices) or third-party systems. This includes systematic guessing of credentials or repeated unauthorized access attempts.
• Unsolicited Communications: Sending spam, conducting unsolicited bulk messaging (UCE/UBE), or engaging in deceptive advertising practices.
• Intellectual Property Violation: Violating the intellectual property rights of others (e.g., trademarks, copyrights, patents, trade secrets).
• Network Abuse: Any activity that degrades the network performance or service quality for other users, or places an undue burden on our infrastructure. This includes excessive sustained bandwidth consumption beyond reasonable fair use for your plan.
• Hosting Prohibited Services: Operating public VPNs, open proxies, Tor exit nodes, email relays, or similar services that facilitate abuse unless explicitly permitted by your service agreement and configured securely.
• Resource Misuse: Attempts to bypass or manipulate service resource limits (e.g., storage quotas, bandwidth caps, CPU limits) through obfuscation or other means.

2. Network Bandwidth Fair Use

All Services are subject to fair use limits on network bandwidth consumption to ensure stable performance for all users. While occasional high-traffic spikes for legitimate purposes (e.g., backups, software updates) are generally acceptable, sustained, excessive bandwidth consumption that significantly impacts shared network resources is prohibited.

Virtual Machine Bandwidth Guidelines (Per Instance):

Your Virtual Machine plan includes a dedicated bandwidth allocation and a burstable speed. While we strive to provide your dedicated and burstable speeds, prolonged usage significantly impacting shared network resources may be subject to fair use review.

• Virtual Machine - Starter: 2 vCPU, 2GB RAM, 50GB SSD, 100Mbps dedicated bandwidth, 300Mbps burstable.
• Virtual Machine - Micro: 1 vCPU, 1GB RAM, 20GB SSD, 50Mbps dedicated bandwidth, 200Mbps burstable.
• Virtual Machine - Lite: 1 vCPU, 1GB RAM, 15GB SSD, 10Mbps dedicated bandwidth, 100Mbps burstable.

Note: These descriptions outline the capabilities of your chosen VM plan. While dedicated and burstable speeds are provided, extremely prolonged or abusive usage that negatively impacts the overall network may still be considered a violation of the general Network Bandwidth Fair Use policy. Users requiring consistently high, guaranteed bandwidth or specific transfer volumes should contact support for custom arrangements.

3. S3 Storage Fair Use

S3-compatible storage offers free ingress (uploads) and free egress (downloads) up to the amount of data you have stored. Excessive egress that significantly exceeds your stored data volume may be subject to additional fees or restrictions.

4. Enforcement

Beam Networks Cloud reserves the right to investigate suspected violations of this AUP. While we do not actively monitor your content or traffic (as detailed in our Privacy Policy), we will respond to credible abuse complaints or detected violations that impact our infrastructure or compliance obligations.

Upon detecting an AUP violation, Beam Networks Cloud may, at its sole discretion, take actions including but not limited to: issuing warnings, suspending the offending service, imposing bandwidth restrictions, or immediately terminating the account without refund or prior notice. We may also report illegal activities to relevant authorities.

You acknowledge that termination due to AUP violations will result in no refunds and permanent data deletion, for which Beam Networks Cloud will not be liable.

5. Cooperation with Law Enforcement

Beam Networks Cloud will cooperate with legally binding requests from law enforcement agencies as required by U.S. law, and within the technical and physical limitations of our infrastructure and data retention practices (see Privacy Policy for details). We do not voluntarily share user data without a valid legal demand.

6. Changes to Policy

Beam Networks Cloud may modify this AUP at any time. Your continued use of Services after changes are posted constitutes acceptance of the revised AUP.

Privacy Policy

Last updated: Saturday, August 16th, 2025

This Privacy Policy explains how Beam Networks Cloud collects, uses, and protects your information when you use our website and services. By accessing or using our services, you agree to the terms herein.

1. Information We Collect

We collect only essential information to provide and improve our services:

• Account Information: When you register, we collect your full name, billing address, and your full email address for account management, verification, and customer service.
• Payment Information: We do not directly store your full credit card or payment details. Payments are processed by secure third-party payment gateways (e.g., Stripe, PayPal), who handle your sensitive financial data directly. We only receive confirmation of payment and basic transaction identifiers from these processors.
• IP Address Logs: Your IP address may be logged for up to one (1) month for security, abuse prevention, and operational diagnostics. These logs help us identify and mitigate threats, troubleshoot network issues, and enforce our Acceptable Use Policy. We do not link these IPs to your browsing history or content.
• Service Usage Statistics: For Virtual Machine and S3 storage services, we collect basic, aggregated network usage statistics (e.g., total ingress/egress volumes, storage capacity used). This data is used solely to monitor resource consumption, enforce fair use policies, and assist with billing. It does not include logs of your activity content or browsing. These statistics are permanently deleted when the associated service or account is terminated.

2. Information We Do NOT Collect or Store

• Browsing history or content transmitted through our services.
• Connection timestamps or session durations for VM use.
• DNS queries or application usage data.

3. How We Use Your Information

• To provide, maintain, and improve our Services.
• To process transactions and manage your account.
• To communicate with you about your services, invoices, and updates.
• To prevent fraud and ensure the security of our network and services.
• To comply with legal obligations.

4. Data Sharing and Disclosure

Beam Networks Cloud does not sell, rent, or trade your personal information to third parties. We will only disclose your information in the following limited circumstances:

• Third-Party Service Providers: We use trusted third-party services for payment processing, website hosting, and support. These providers only access data necessary to perform their functions and are bound by confidentiality obligations.
• Legal Compliance: We will disclose information when legally compelled to do so by a valid subpoena, court order, or other legally enforceable demand from U.S. authorities. We will notify you of such requests unless legally prohibited. Due to our limited data retention practices, the information we can provide will be restricted to what is legally required and technically available (as noted in Section 1).
• Protection of Rights: To protect the rights, property, or safety of Beam Networks Cloud, our users, or the public, or to enforce our Terms of Service and Acceptable Use Policy.

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain account information for as long as your account is active or as needed to provide Services and comply with legal obligations. IP logs are deleted after one (1) month. Service usage statistics are deleted upon service or account termination.

7. Your Choices and Rights

You can access and update your account information by logging into your client portal. You may close your account at any time, subject to our Billing and Termination Policy, which will result in deletion of your associated data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page and update the "Last updated" date. Your continued use of our Services after changes signifies your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the support channels on our website.

General Acceptance of Policies

By accessing, using, or continuing to use any services provided by Beam Networks Cloud, you confirm that you have read, understood, and agree to be legally bound by our Terms of Service, Acceptable Use Policy, and Privacy Policy, including any future updates or modifications. If you do not agree with these policies, you must immediately discontinue use of all Beam Networks Cloud services. Your continued use constitutes binding acceptance.

Contact Us

For any questions or concerns regarding these policies, please refer to the contact information provided on our main website.